Re: What is the solution to Status Code 101 and 221 on the little boxes
Hi geotuna -- Those status codes indicate a lost in signal. We can start by pushing a new signal to your box(es). If that does not help, then it is recommended to either have the box replaced or have a tech come look at the box and outlet.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!