I have been having trouble with my cable tv freezing and my internet going out for at least 4 months now. I have tried telephone support several times. The last time I was on hold for 2 hours and gave up. Chat told me they would have to send someone out again. 4 techs have already been out with no fix, but I said ok. This time it is still not working. I am charged for each visit by a tech. My cable was frozen completly one time for a day and a half. I have to reset my modem 10 times a day. My friends and family have all switched away from Comcast. I can't believe I am so stupid to think things are going to change. I just really liked it when it use to work. I just can't keep paying for techs to come out and fix nothing and keep paying for cable and internet I am not getting to use. Comcast is by far the worst service department of any company I know. Does anyone know of any other good companies that provide these services in the Houston area?
I GOT A NEW TV AND IT HAS A MEATER ON IT AND IT SAID LOW, MID,GOOD AND MY SAID LOW SIGNAL.AND SO I CK THE SIGNAL OUT SIDE AT THE MAIN LINE IN AND IT LOW THERE TO.
BUT COMCAST SAID PUT AMPLIFIER ON IT. WILL I HAVE TWO ON IT NOW LITTLE BATTER BUT NOT RIGHT
BUT COMCAST SHOULD FIX IT NOT ME I PAY GOOD MONEY FOR THERE SERVICE SO I THANK I SHOULD GET GOOD SERVICE. DO YOU THINK SO TO ?
mmcheney...... If you have Comcast TV an Internet service try the following:
a.) bring up a browser and go to 192.168.1.100 IP address. This will bring up your modem status information.
b.) check your RF Down Parameter Stream Power level to be no greater than -12 dBmV. If this is like greater than -15 dBmV then one of two things is wrong and need to be fixed:
1.) the wiring from your telephone pole to your home needs to be reinstalled by Comcast using their heavy duty stranding cable that minimizes signal loss from the pole into your home. Many times wiring insulation from telephone pole to homes gets eaten by squirrels and water get into the conductor and can significantly degredate signal loss.
2.) if the signal coming into your home has many splitters, you must understand that each splitter looses -3 dBmV of signal integrity and this aggregates through serial interconnection. If this is the case, then Comcast should re-route all direct room signaling to not degradate any serial more than 2 splitter interconnection.
Hope this helps some Comcast customers
This Advice really helped, I had a -16dBmv on the power stream, I bought a Motorola Broadband Signal Booster and it brought it down to only 1dBmv
Here is my status after adding the Broadband Signal Amplifier:
With an upstream power level of 58 dBmV I am surprised that it is working at all. 50-55 is marginal. There is a problem signal getting to/from your premises.