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Unresolved Signal Strength Issue

New Poster

Unresolved Signal Strength Issue

I posted in November that I’ve had Comcast out to my house multiple times to address progressive pixelation issue/signal strength issue and revived response from ComcastElla to swap out TiVo box with Comcast box so they could run diagnostics. I can’t seem to reply to that thread...everything Comcast seems intentionally difficult (if I enjoyed reading more I’d just cancel everything all together!). Hoping someone from Comcast can pickup where ComcastElla left off.
Regular Contributor

Re: Unresolved Signal Strength Issue

Do you still have the TiVo, or not?

 

TiVo's have a built-in Signal Strength meter, so they're pretty easy to self diagnose.

 

-KP

Official Employee
New Poster

Re: Unresolved Signal Strength Issue

We (and both Comcast technicians who’ve come out to the house) have already removed/replaces the splitter, in fact they’ve replaced all equipment between the street and the room! What upcoming tech appointment??
New Poster

Re: Unresolved Signal Strength Issue

Yes, we were able to test the signal strength using TiVo. This is how we know the signal is too weak.
Official Employee
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Re: Unresolved Signal Strength Issue

Regular Contributor

Re: Unresolved Signal Strength Issue

What are the signal levels like?

 

-KP