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Unable to pause or rewind live tv

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New Poster

Unable to pause or rewind live tv

This just started today, went to pause a program and I get the blue circle that says unavailble on the set top box. Never had a problem before. Any ideas how to fix?

New Poster

Re: Unable to pause or rewind live tv

I have the same symptom and problem. I am a new custimer as of August 2018. Last week or possibly the previous week I started getting this message when trying to do what I have been doing daily since August. "this set-top box doesn't support it" Pause

New Poster

Re: Unable to pause or rewind live tv

Hi, I went to this web page and did the Refresh that will take up to 20 minutes. It took about 10 minutes or less and now my Pause works.

https://www.xfinity.com/support/repair/tv/