Community Forum

Tv

New Poster

Tv

Hi quick question,,, I can’t seem to connect the box ?

Regular Contributor

Re: Tv

Is the Xfninty TV box powered on?  What model box is it?  What port is your TV connected to on the box?  Is your TV input source set to the cable box connection?

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Tv

Hello, alondraN. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with trying to connect to the cable box. What is showing on your screen? Do you get a message that says "No Signal"? Please let us know so we may further assist you.


I am an Official Comcast Employee.
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Official Employee

Re: Tv

Hello, alondraN. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!