About a half hour ago our TV locked on NECN with audio but no video. We can change channels and will get the audio, but the video is still frozen on NECN.
Hello, peterneely02169! Welcome to the Xfinity Forums.
I'm glad you reached out to us for support. Since it has been a few days since you originally posted, I just wanted to check in quickly to see if you were still experiencing troubles with freezing and audio with your cable?
peterneely02169, I really appreciate your update, thanks for letting us know!
It is good to hear that you were able to get help resolving this issue so you could enjoy consistent cable again. If you haven't already, please be sure to check out our Xfinity Stream app, it is a great way to still be able to watch your favorite shows if you are having problems with the cable on your TV and are waiting for it to get fixed. Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.