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Tivo VOD issues - So frustrating

Frequent Visitor

Tivo VOD issues - So frustrating

I've never been able to consistently and reliably access VOD through all of my tivos. The most recent issues are srm-8 and cl-14. It's so frustrating. I've unplugged, etc. No resolution. Any ideas? 2 Tivo Bolts and 3 Minis.
Admin1

Re: Tivo VOD issues - So frustrating

Hi mbrill -- I can help with your TiVo issue. Please send me a PM with your name, and either account number or linked phone number. I'll be able to access your account with that information and being troubleshooting. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Tivo VOD issues - So frustrating

See my post in the forum here:

https://forums.xfinity.com/t5/Non-X1-Service/Xfinity-VOD-no-longer-supported-on-Tivo-Cablecards-on-F...

 

It seems Xfinity is leaving us Tivo cablecard users high and dry.  Please let Xfinity know how frustrated this is for you.  Maybe they'll reverse their decision.

New Poster

Re: Tivo VOD issues - So frustrating

Stop using TIVO, it causes more issues then anything
Frequent Visitor

Re: Tivo VOD issues - So frustrating

That is a ridiculous response.  Tivo is great.  It is Comcast that is causing issues, not Tivo.

Official Employee

Re: Tivo VOD issues - So frustrating

Hi @JDubby

 

Thanks for posting to the Xfinity Forum. Sorry, you feel this way. I'd be happy to assist you with the original thread you commented on Re: Tivo Bolt Vox SNR too High?????.  This is an old thread that will now be closed. For others having issues with this, please open a post of your own and we'd be happy to assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!