My name is Rick Newell and I've been having some problems with my TiVo. The on demand service is not working properly, and I keep getting the error code CL-14, with the message "Sorry you are having difficulty, please try your selection again.". I followed the guidelines on the forums, and it said to create a post if I have this issue so we can get it escalated to the proper team. Please help!
Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
I can help get the error code with your Tivo cleared. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.