Well, there are many different outlooks. First question would be, what is the error code that is shown?
You said in the past, it was solved but now your having issues again?
Sorry for the delayed reply. Are you still receiving the error code CL-14 error? If so, shoot me a private message with your first and last name, and the phone number or account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.