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TiVo Bolt not getting STARZ.

Regular Visitor

TiVo Bolt not getting STARZ.

 Had a tech out today because I am not seeing STARZ on my TiVo. The tech said they do not see mant TiVo's in Vermont which is understandable. Rather that solve my problem he popped out the Cable Card and that somehow deactivated my cable card. He called in and ATS said they needed a 20 digit HOST ID, but nowhere could we find that in the TiVo set up. So now I don't have any channels and the tech did not have another cable card with him. 

Gold Problem Solver

Re: TiVo Bolt not getting STARZ.


@JC5cents wrote: ... He called in and ATS said they needed a 20 digit HOST ID, but nowhere could we find that in the TiVo set up ...

Host IDs are not 20 digits. Please see Tivo's installation and troubleshooting articles:
    CableCARD Installation
    CableCARD Troubleshooting
    Troubleshooting Digital Signals

Regular Visitor

Re: TiVo Bolt not getting STARZ.

Tell that to Comcast...

Regular Visitor

Re: TiVo Bolt not getting STARZ.

Still unresolved. I had a tech come to the house but it seems that there are not many TiVos in Vermont and the advanced support folks didn;t seem to know much more. He was going to bring by a newer cable card and try again but it hasn't happened yet.