Hey there, Aharp2000. Welcome to the community, we are glad to have you. Sorry about the error code trouble you're going through. We can help! It sounds like you're using a digital adapter box of ours, is that correct? If so, it likely needs a signal sent to re-establish service. When did it start? Did anything get changed around that may have caused it?
Hi, Aharp2000. I have completed this interaction since we ended up not hearing back from you. If you do end up needing further support with this though, please send me a private message with your name and I will be glad to help you out.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you, take care.