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Status Code 225

Regular Visitor

Status Code 225

Comcast had an outage in our area Sunday evening into Monday late morning.   When the cable came back, all 4 of our televisions still had intermittent error codes 225.  Called Comcast.   The first person I spoke to said she never heard of that Status code and told me I must have a bad digital adapter and I need to go to the nearest comcast store to exchange it.    Last night, again called Comcast and spent an hour on the phone with a somewhat more knowledgable person who sent signals to all 4 tvs and said we should be good to go in 20 to 45 minutes.   Again, Status Code 225 on all 4 TVs on only some stations.    If I can Google Status Code 225, why doesn't Customer Service do the same thing?   Should I call them to ask them to send someone to our house?   We are on Day 3 with intermittent service.


Accepted Solutions
Admin1

Re: Status Code 225

Hello nancylcrwford,

 

I sent some new signals to your boxes to try and clear up that issue. You can also do a reset by unplugging your boxes and plugging them back in. A health check on your account did show a potential line issue. Geek46 is right this could be something preventing your boxes from getting proper signal. It is recommended to have a tech come out is the issue is still present after new signals and a reset have been done. You can also send me days/times that work best for you and I can schedule one for you.


All Replies
Expert

Re: Status Code 225


nancylcrawford wrote:

Comcast had an outage in our area Sunday evening into Monday late morning.   When the cable came back, all 4 of our televisions still had intermittent error codes 225.  Called Comcast.   The first person I spoke to said she never heard of that Status code and told me I must have a bad digital adapter and I need to go to the nearest comcast store to exchange it.    Last night, again called Comcast and spent an hour on the phone with a somewhat more knowledgable person who sent signals to all 4 tvs and said we should be good to go in 20 to 45 minutes.   Again, Status Code 225 on all 4 TVs on only some stations.    If I can Google Status Code 225, why doesn't Customer Service do the same thing?   Should I call them to ask them to send someone to our house?   We are on Day 3 with intermittent service.


Sinec you have no idea of what caused the outage ( cable cut, fiber cut, pole taken out by car. etc.) you could be getting the 225 error becuse something has impacetd your boxes ability to receive a good signal....   yes, you should get a TECH out to see the signal levels at your boxes location....

Admin1

Re: Status Code 225

Hello nancylcrwford,

 

I sent some new signals to your boxes to try and clear up that issue. You can also do a reset by unplugging your boxes and plugging them back in. A health check on your account did show a potential line issue. Geek46 is right this could be something preventing your boxes from getting proper signal. It is recommended to have a tech come out is the issue is still present after new signals and a reset have been done. You can also send me days/times that work best for you and I can schedule one for you.

Regular Visitor

Re: Status Code 225

Would anyone be available to come out tomorrow during the day or next week any day after 5:00?
Admin1

Re: Status Code 225

Don't have anything for tomorrow during the day unfortunately. First available appointment after 5 would be on Tuesday 7/21. I put you down for that day, between 5pm-7pm. 

Official Employee
Moved:

Re: Status Code 225

New Poster

Re: Status Code 225

status code 225:  Unplug bos for a couple of minutes.  Plug back in.  Problem should be solved.  I just did it on my box and it worked.