Set-top boxes reset every 10-20 minutes with status 800
I currently have the Limited Basic TV service with 2 active set-top boxes (the simple black boxes with a simple remote). A few weeks ago, they both started to have the same problem. Every 10-20 minutes, the boxes display the following message:
The lower right corner of the message displays a "Status 800". Also, the screen displays a progress bar that is always at 0%. After a few seconds, the message disappears and it returns to normal TV. Once in a while, the message displays wipes the channel guide memory and it shows "To be announced" for all programs.
I have tried unplugging the boxes and restarting them, but that does not help. I looked at the diagnostic information accessed through the TV listings. It shows that the problem started at the same time as the last system update/refresh. I am wondering if Comcast could repush the update and possibly solve my problem. I tried to refresh the boxes through the Comcast web page, but couldn't get it to work and I'm not convinced the web refresh supports these boxes. I have found some similar articles on this forum, but none have documented solutions.