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Remote is not working

New Poster

Remote is not working

Remote is not working
Official Employee

Re: Remote is not working

@WB87 wrote:
Remote is not working

Sorry to hear you are having a problem with your Comcast remote control. I would like to suggest a few things before having you exchange the remote control.


First, try changing the batteries in the remote control. 


Another thing to try would be to unplug your cable box from the AC power outlet and then plug it back in again. That may straighten things out. 


Sometimes there can also be interference with compact florescent light bulbs (CFLs) in the room (details below).


If you are still having a problem, you can exchange your Comcast remote control at the service center listed below at no charge or call us at 1-800-COMCAST and we can arrange to get a replacement remote control or box out to you.

975 Merriam Ave, Suite 200
Leominster, MA 01453
Mon - Fri: 8:30am - 5:00pm
Sat: 9:00am - 1:00pm


Compact fluorescent lights and TV backlighting have both been known to interfere with commands from a TV remote control. There could be interference with CFL (compact fluorescent bulbs) or any IR (infrared light) coming from the actual TV set. If you have CFLs in the room, try turning them off and then trying the remote control to narrow down the issue.


Also, turn off the TV set and then use the remote on the cable box to see if the cable box is more responsive (watch the LED front panel display). That may indicate a setting with the TV backlighting that may need to be adjusted.


From wikipedia below:

Infra-red signals Electronic devices operated by infra-red remote control can interpret the infra-red light emitted by CFLs as a signal, this limits the use of CFLs near televisions, radios, remote controls, or mobile phones.


A good resource on this topic here:


Also see:

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New Poster

Re: Remote is not working

Check it out.
I recommend resetting remote one time by holding setup and clicking 981 red light should flash twice. *******If you have x1 hood setup again until ref light turns green and press XFINITY button. Follow instructions.******

If you don’t have x1 you should be good to go.