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Remote Code for LG Sound Bar?

Frequent Visitor

Re: Remote Code for LG Sound Bar?

Rdekoker, welcome to my side of the issue. If you look for my posts earlier along in this thread, you'll see this is my exact point! I've been quite clear that I'm working on the latest remote and equipment. Everyone seems to ignore this and keeps telling me the joys of 31923 working on their legacy equipment. My guess is that Comcast will do what they generally do, which is wait until the majority of legacy customers update, start griping and then come up with a solution well after you and I have become fed up and either bought another universal remote (ala the Logitech Harmony) or resigned to using 2+ remotes. From what I have gleaned in my research, it takes someone with knowledge of the remotes internal protocol only a short time to determine a code, but I'm guessing there aren't enough people with the same model sound bar as us. Also, the rumor is that Comcast doesn't officially support soundbars, just home theater amps. So on the two tvs I have with soundbars, I've resolved to routing the audio through the tv so that the tv volume control limits the soundbar and doesn't actually change the soundbars volume. I'm not impressed with this solution, especially when I want to use the soundbar with an auxiliary device like my iPhone for music- I have to grab the device remote, so keep it handy. Feel free to try and gripe with me? Maybe a post-Christmas miracle or a 2015 resolution will help? (Sorry for my sarcasm laden reply. I've been at this for nearly a year... Ugh!)
Bronze Problem Solver

Re: Remote Code for LG Sound Bar?


rdekoker wrote:

The 31293 code does not work with my LG NB3530A.  I just spoke to customer service who transferred me to repair.  The guy said the gray remote with the red ok button is legacy equipment and there are no new remotes with updated codes.  He said there was nothing I could do and that the old cable boxes will be updated as the old ones go bad.  What now?


You could upgrade your cable box or buy a universal remote or use two remotes.

 

Good luck...



New Poster

Re: Remote Code for LG Sound Bar?

I called tech support 1800XFINITY and was told "Hmmm.  That's odd.  There aren't any LG devices listed.  I will send this query onto engineering, who will respond in 48 - 72 hours."  The service rep searched quite awhile for me and assured me that I wasn't doing anything wrong when I couldn't find a manufacturer code for the LG NB3520A sound bar to input into the XR2 (X1) remote.

 

Frequent Visitor

Re: Remote Code for LG Sound Bar?

Hi-Fam... Keep us posted. I'll try not to be pessimistic, but my hopes are grim. Thanks in advance for trying to push on. Perhaps you'll get a different answer... Because we all know the consistency at Comcast doesn't exist! Happy new year!
New Poster

Re: Remote Code for LG Sound Bar?

I HAVE SOLVED THE MYSTERY!   First,  I have a LG NB3530A sound bar attached to a LG PB5600 PlasmaTV.  Experienced the same frustration with everyone else on this blog regarding programming the Comcast remote to use the AUX Mode to control this sound bar.  After 5 hours of my time wasted between phone support  and two visits to a local Comcast store here in Atlanta,  the problem has been resolved for everyone affected. For all users of the current Comcast  Motorola HD box using the light gray or dark gray remote with the red OK button,  SIMPLY RETURN THE REMOTE FOR ONE THAT IS CURRENTLY IN NEW PACKAGING (MINE  NEW ONE IS THE DARKER GRAY WITH THE RED "OK" BUTTON) EITHER AT A STORE OR WITH A SERVICE TECH!  I KNOW THE REMOTE PROBABLY LOOKS THE SAME AS THE ONE IN YOU CURRENTLY HAVE.  HOWEVER,  THE LG SOUND BAR CODE OF   31293    IS CORRECT!!!!!!!!!!   The newer remotes will accept this code under the AUX mode.  Just follow the instructions included in the package to install the code and follow the Unlock/Lock directions using the 993 code to make the AUX Volume mode control the sound bar.  Thanks to  the couple of  bloggers that suggested exchanging the remotes but never got credit.  A Super Comcast Tech suggested that option to me.

New Poster

Re: Remote Code for LG Sound Bar?

Read my post from 2major.  Problem solved!

New Poster

Re: Remote Code for LG Sound Bar?

TRUE!! Thanks for your insight!  

New Poster

Re: Remote Code for LG Sound Bar?

100% CORRECT!!  New Remotes accept code 31293! 

New Poster

Re: Remote Code for LG Sound Bar?

Replace your remote JeremyMorel

      

New Poster

Re: Remote Code for LG Sound Bar?

got new xr2 (x1) remote today. still in the box. 31293 still does NOT work for LG soundbar NB 3520A. The new remote does flash that soundbar does not support pairing.
I guess that is the final answer
May you all have better luck than I did.

Regular Visitor

Re: Remote Code for LG Sound Bar?

The new X1 system paired with an XR5 v3 remote works with that sound bar. I tested it myself without even using the code. I just had the remote search for it and it found my LG sound bar and it works perfectly.

New Poster

Re: Remote Code for LG Sound Bar?

Hmmm.

Is XR5 version 3 what you meant to type in your posting on "‎01-13-201511:06 AM" ?

The XR2 version R1remote is the one the installer provided when the X1 box was installed in November 2014.

The XR2 version U2 remote is the brand new one still in the box I got from the Xfinity service center on Jan 12th.  This U2 is called the "UNIVERSAL REMOTE CONTROL COMCAST XFINITY XR2 FOR X1 & DTA RECEIVER MODELS". You can find it on Amazon.com for $9.99.

 

FYI - I searched the Internet for "XR5 remote" and only found XR2 remotes.

 

Thanks for the info.  I'll keep watching.

Regular Visitor

Re: Remote Code for LG Sound Bar?

Just go to the Xfinity store near you and exchange the XR2 remote for the XR5 Version 3 that just was released. They did it for me 2 days ago. You will find that it works with the LG NB3530A sound bar flawlessly.

New Poster

Re: Remote Code for LG Sound Bar?

I have the same issue as JeremyMorel and he's been trying to get an answer for nearly a year and a half!  The exception is I have an LG NBN36 280 watt sound bar and LG LB7200 TV.  These are updated units and I still can't use my ComCast remote for the Xfinity X1 system to control the LG sound bar.  I have a XR2 version P2 silver and black remote with the black Xfinity button with red letters.  I called LG and they said Comcast has to give me the number that works with their remote.  I called Comcast and they said LG has not listed (released) the codes to any cable or satellite provider (indeed none listed on their web-site) and suggested I call LG.  I did and LG admitted the codes have not been released.  I suggested that LG needs to release their codes (TV codes have been released) but their reply was they couldn't give me the codes even at the expense of losing a customer.  My Xfinity XR2 remote did comtrol my Sony TV and sound bar.  Someone suggested a switch of Xfinity remotes from XR2 to the XR5.  Will the XR5 auto search for a code if the code hasn't been released?  Any one have any suggestions, or should we all let LG know we'll switch to Sony.  Why do I need to use two remotes just to use LG equipment???

Frequent Visitor

Re: Remote Code for LG Sound Bar?

What's more frustrating is that I went to my local Comcast office, waited in line, for over an hour, got to the counter and was told I could order the XR5 mentioned above and that no Comcast center keeps them on hand. Frustrated, I looked into ordering one and they want me to pay for it. This isn't a vanity thing, idiots-- it's function. After what I pay for in services ($250/month) you should be showering me in your equipment-- if anyone from Comcast pays attention here, feel free to mail me a FREE ONE. $&@!?#%
Frequent Visitor

Re: Remote Code for LG Sound Bar?

31953 XR5 v4

New Poster

Re: Remote Code for LG Sound Bar?

Just went to the Comcast store and swapped my Xfinity XR2 remote with the Xfinity XR5 v4 remote. 123adip's code 31953 works with my LG sound bar. FINALLY!!! Thanks.

Frequent Visitor

Re: Remote Code for LG Sound Bar?

Glad to here that !!!

New Poster

Re: Remote Code for LG Sound Bar?

31293 worked for me and I have LG 55" TV with LG sound bar listed on thread title and it works on my gray remote with red button and I just got comcast cable yesterday 5/1/15
Bronze Problem Solver

Re: Remote Code for LG Sound Bar?

I went to my local Comcast office and swapped all 5 of my XR2 remotes for XR5 V4 remotes - no charge, no wait, no hassle.  They're illuminated, have an input button and work great.

 

I'm in Eastern Mass.

New Poster

Re: Remote Code for LG Sound Bar?

I do have the generic DVR though. I am supposed to get the X1 upgrade or whatever in the mail anyway now so I guess I will have to find another remote code or swap the remote in then. But my magic remote to my tv also controls everything too
New Poster

Re: Remote Code for LG Sound Bar?

Just got a new voice remote.  Code 31953 works to pair the remote with my LG NB3530A for up/down volume.  The LG is already set up to turn itself on and off automatically.  Thanks, 123adip!

New Poster

Re: Remote Code for LG Sound Bar?

I don't know why it won't work with the X-1 remote. But the mute and volume buttons work just fine on the remote that came with my LG Sound Bar!

New Poster

Re: Remote Code for LG Sound Bar?

If you're an xfinity customer with an XR2 remote (look on the back) the code for LG is 11993
New Poster

Re: Remote Code for LG Sound Bar?

I recently upgraded my Comcast/Xfinity remote to a voice remote. Upon setup, I was successful in programming it to operate the cable box and the TV but not my LG NB3520A sound bar. After numerous phone calls and some internet searching, I found a code that worked with this particular sound bar. The code is 32676.

New Poster

Re: Remote Code for LG Sound Bar?

Thank you.
New Poster

Re: Remote Code for LG Sound Bar?

Remote code for LG Soundbar NB2022A = 32676

used as Audio device on Xfinity X1 w/ XR11 voice remote. 

 

See codes here:

https://x1.comcast.net/webportal/assets/pdfs/RemotePairingGuide4.26.11.pdf

scroll to page 7

New Poster

Re: Remote Code for LG Sound Bar?

Thanks. The link you gave helped me to hook up lg sound bar with voice remote.
New Poster

Re: Remote Code for LG Sound Bar?

Thank you!!!
Regular Visitor

Re: Remote Code for LG Sound Bar?

THANK YOU! And yes I'm yelling because omg this has been driving me absolutely nuts.

 

MaxPower44 wrote:

Remote code for LG Soundbar NB2022A = 32676

used as Audio device on Xfinity X1 w/ XR11 voice remote. 

 

See codes here:

https://x1.comcast.net/webportal/assets/pdfs/RemotePairingGuide4.26.11.pdf

scroll to page 7

 

New Poster

Re: Remote Code for LG Sound Bar?

LG Soundbar 5 Digit Remote Control Codes:
32676
31953
31293
11993

I found these codes for universal remotes. And the first code worked for me on my Xfinity XR2 remote.
New Poster

Re: Remote Code for LG Sound Bar?

LG Soundbar 5 Digit Remote Control Codes:
32676
31953
31293
11993