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Remote Cable Light Stays On

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Remote Cable Light Stays On

Okay, this just happened like minutes ago. My remote slid and fell off my bed and now when I hit a button (any button), the cable light comes on before turning off and I'm not getting any sort of response from the cable box. Is there any way I can fix this without having to pay for another remote?

Bronze Problem Solver

Re: Remote Cable Light Stays On

Did you try taking out the battery and reseating them

Official Employee

Re: Remote Cable Light Stays On


WyldSpirits wrote:

Okay, this just happened like minutes ago. My remote slid and fell off my bed and now when I hit a button (any button), the cable light comes on before turning off and I'm not getting any sort of response from the cable box. Is there any way I can fix this without having to pay for another remote?


Sorry to hear you are having a problem with your Comcast remote control. I would like to suggest a few things before having you exchange the remote control.

 

First, try changing or resetting the batteries in the remote control.

 

Another thing to try would be to unplug your cable box from the AC power outlet and then plug it back in again. That may straighten things out. 

 

If you are still having a problem, you can exchange your Comcast remote control at any of our area service centers at no charge or call us at 1-800-COMCAST and we can arrange to get a replacement remote control out to you.

 

There are two service centers in your area:

 

5070 Schaefer Rd
Dearborn, MI 48126
Monday-Friday:10am-6pm.Saturday10am-1pm.

 

21170 Allen Rd
Woodhaven, MI 48183
Monday-Friday:10am-6pm.Saturday:10am-1pm.