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Ref Code: S0a00

New Poster

Ref Code: S0a00

Error code: S0a00 does anyone have any info on it. I can't find an explanation of it. I also don't know what to do. The tv goes on and so does the cable box.  But it's just a blue screen with the "one moment please" and that it should be available shortly. Thank you !   Ugh......

Official Employee

Re: Ref Code: S0a00


jazzjan3624 wrote:

Error code: S0a00 does anyone have any info on it. I can't find an explanation of it. I also don't know what to do. The tv goes on and so does the cable box.  But it's just a blue screen with the "one moment please" and that it should be available shortly. Thank you !   Ugh......


Apologies for the issue and the experience that you described above. This condition can and should be corrected. The link below provides some general information on this condition:

 

http://forums.xfinity.com/t5/Knowledge-Base/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0...

 

To be clear, for video issues with the TV signal like what you described above, it is almost always a local signal issue, bad cable, amplifier, splitter or outside the home issue.

I have asked a colleague to review your account and reach out to you so that we can get this condition resolved. A technician visit may be required to resolve.

Thanks for your patience.

New Poster

Re: Ref Code: S0a00

Thank you very much.  I really appreciate your help.

Admin1

Re: Ref Code: S0a00

Hi jazzjan3624 -- S0a00 indicates that your box hasn't be activated or it's lost the activation signal. Can you send me the serial #(s) of the box(es) affected by the error please?

 

Click my name (ComcastZach) and click Private Message Me.