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Re: Ref Code: S0a00

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Re: Ref Code: S0a00

Re: Ref Code SOaOO been on my t.v since I got my box Tuesday or Wednesday what's going on I can't get no help on line they just want to sell me more channels. I just want what I'm paying for and not being able to see but being charged for it.
Diamond Problem Solver

Re: Ref Code: S0a00

Did it ever work?

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Official Employee

Re: Ref Code: S0a00


@nancykilburn wrote:
Re: Ref Code SOaOO been on my t.v since I got my box Tuesday or Wednesday what's going on I can't get no help on line they just want to sell me more channels. I just want what I'm paying for and not being able to see but being charged for it.

Apologies for the issue and the experience that you described above. This issue can and should be corrected, there is some general information and background on this issue at this link:

 

http://forums.xfinity.com/t5/Knowledge-Base/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0...

 

I have asked a colleague to review your account and reach out to you so that we can get this condition resolved. A technician visit may be required to resolve.


Thanks for your patience.


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Official Employee

Re: Ref Code: S0a00

Hello @nancykilburn, thanks for reaching out about this and I truly apologize about the delay! I can further assist you with the error you're receiving. Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


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