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Re: DRM Locked channels with cable card

Frequent Visitor

Re: DRM Locked channels with cable card

Hi. I stumbled across this thread while trying to research why I can no longer view HBO or other premiums on my HDHomeRun any more (even though I am a subscriber). This worked for the past few months when I first signed on with comcast.

 

Is it possible to request the same commands to be sent? Let me know what is needed?

 

 

 

 

hdhomerun_avc_drm.jpg
Official Employee

Re: DRM Locked channels with cable card


Wgalway wrote:

Hi. I stumbled across this thread while trying to research why I can no longer view HBO or other premiums on my HDHomeRun any more (even though I am a subscriber). This worked for the past few months when I first signed on with comcast.

 

Is it possible to request the same commands to be sent? Let me know what is needed?

 

 

 

 


Apologies. I have sent some signals to your cable card that have been known to resolve this issue in most cases. Please let me know how things are now. It may take some time for the guide data to reload. Thanks for your patience.

Official Employee
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Re: DRM Locked channels with cable card

Official Employee
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Re: DRM Locked channels with cable card

Frequent Visitor

Re: DRM Locked channels with cable card

Hi- Sorry this has been several months. I kinda just forgot about it, as we watch most of our premium's via their respective apps.

 

We tried watching Game of Thrones via our Cablecard the other night- and it looks like the content is still DRM protected. 

 

See attached screenshots showing my Plex + HDHomerun seeing only protected for those Premiums still.

 

Anything else that can be tweaked to make this work?

 

Thanks!

Will

 

hdhomerun_protected.jpg
plex_showing_protected.jpg
Official Employee

Re: DRM Locked channels with cable card

Hi Will, thank you for replying here and apologies the issue still persists.  What software are you using to view your HDHomerunprime?

 

Thank you

New Poster

Re: DRM Locked channels with cable card

I'm having the same issue with HDHomerun Prime and DRM channels.  What's the fix?

Frequent Visitor

Re: DRM Locked channels with cable card

I too have run across this issue. 

Frequent Visitor

Re: DRM Locked channels with cable card

Hi Phil-

 

Sorry for the delayed response, I must not have had my notifcations on here.

 

To keep things simple, I was just browsing using the HDHomeRun software on my Mac (I get an "unable to view channel" message). All of the other channels are ok and play just fine, except for the ones I mentioned in my original post (the Premiums).

 

These also aren't viewable using apps on my Plex, nor the Channels App on my AppleTV.

 

But again- if not working on HDHomeRun app- I wouldn't expect the others to work either.

 

Any ideas?

 

Thanks,

Will

 

 

 

hd_homerun_app.jpg
Frequent Visitor

Re: DRM Locked channels with cable card

Hi- just checking back in to see if there are any solutions to this. Since we have a cable card from Comcast (and pay for the full subscription) we should be able to view these premium channels live.

 

Please let me know. 

 

Regards,

WIll

 

Regular Visitor

Re: DRM Locked channels with cable card

Same problem here with same software. Mac and Apple TV.

 

 

Official Employee

Re: DRM Locked channels with cable card


@Wgalway wrote:

Hi- just checking back in to see if there are any solutions to this. Since we have a cable card from Comcast (and pay for the full subscription) we should be able to view these premium channels live.

 

Please let me know. 

 

Regards,

WIll

 


Apologies for the issue and the experience that you described above.

Unfortunately, Kodi/XBMC does not support DRM protected channels. Channels that are copy protected by the cable provider (indicated by the DRM mark) can only be accessed by hardware/software that supports industry-approved protection, which basically means a PC running Windows Media Center, a media center extender linked to such a PC, a Playstation 3, or our HDHomeRun VIEW app for Android. Other hardware/software that does not support protection (including most DLNA device, QuickTV, XBMC, VLC, etc.) can only access the unprotected channels.

This could also be an example of “working as intended” if you are using PLEX as a platform to avenue the content from Silicon Dust HD Home Run Prime. And because of the recent update for Windows, Windows Media Center is no longer available; which was a primary platform for HD Home Run Prime. Some users have been looking for alternative methods/devices.

Official Employee

Re: DRM Locked channels with cable card


@Mike433l wrote:

Same problem here with same software. Mac and Apple TV.

 

 


Apologies for the issue and the experience that you described above.

 

Unfortunately, Kodi/XBMC does not support DRM protected channels. Channels that are copy protected by the cable provider (indicated by the DRM mark) can only be accessed by hardware/software that supports industry-approved protection, which basically means a PC running Windows Media Center, a media center extender linked to such a PC, a Playstation 3, or our HDHomeRun VIEW app for Android. Other hardware/software that does not support protection (including most DLNA device, QuickTV, XBMC, VLC, etc.) can only access the unprotected channels.

 

This could also be an example of “working as intended” if you are using PLEX as a platform to avenue the content from Silicon Dust HD Home Run Prime. And because of the recent update for Windows, Windows Media Center is no longer available; which was a primary platform for HD Home Run Prime. Some users have been looking for alternative methods/devices.

New Poster

Re: DRM Locked channels with cable card

I am also having this issue with my CableCard and have been unable to get assistance from calling in.  The reps I have talked to are not aware of how to resolve this issue.  PLEASE HELP!

Frequent Visitor

Re: DRM Locked channels with cable card

I've canceled my service. I'm heading back to Verizon where this works.