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Premier channels no longer working on tivo bolt

New Poster

Premier channels no longer working on tivo bolt

Had a tivo bolt box working with premium channels. Hard drive failed on the box and tivo sent out a replacement bolt. After swapping by cable card to the new box premium channels no longer work.

Any ideas on how to resolve?
Gold Problem Solver

Re: Premier channels no longer working on tivo bolt

Did you contact Comcast? You can move a CableCard from one device to another, but premium channels and On Demand won't work until you have them adjust their systems to remove the card from the old device and pair it to the new one. See Comcast's https://www.xfinity.com/support/articles/pair-activate-cablecard, and Tivo's CableCARD Installation and CableCARD Troubleshooting articles.