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Picture size does not fit screen

Regular Visitor

Picture size does not fit screen

Purchased a new Samsung smart tv, using a hdmi arris rng150n cable box.  Now a lot of my channels have black at top and bottom, including HBO, some commercials on hd channels.  Only the 800 channels are ok.  I had no problems with my Sony tv.  Have tried adjusting thru tv but just distorts screen. Any ideas?

 

Official Employee

Re: Picture size does not fit screen


Dmrhoades wrote:

Purchased a new Samsung smart tv, using a hdmi arris rng150n cable box.  Now a lot of my channels have black at top and bottom, including HBO, some commercials on hd channels.  Only the 800 channels are ok.  I had no problems with my Sony tv.  Have tried adjusting thru tv but just distorts screen. Any ideas?

 


Apologies. The steps below should provide for some better options:

 

 

Step 1: Access the User Settings Menu

  1. To access the User Settings Menu, power On your TV and power Off the box.
  2. Press the Menu button on either your remote or the DVR box front panel to call up the on-screen menu. You may use either the front panel or remote to navigate the menu.
  3. Press the up-down arrow buttons to select the setting you wish to change. Press the right-left arrow buttons to select an option for that setting. To exit the setting and move to another setting, use the up-down arrow buttons.

 

Step 2: Set Your Preference for Watching Wide-Screen TV

The first user setting, referred to as “TV Type,” tells the cable box what type of TV you have and how you prefer to watch wide-screen programming.


For standard-screen TVs, choose either of the following two options:

>> 4:3 Pan Scan (wide-screen programming is cropped to fill your screen).

>> 4:3 Letterbox (wide-screen programming will appear in its entirety with black bands on the top and bottom of the TV screen).


For wide-screen TVs, choose 16:9.


Step 3: Set Picture Resolution from DVR Box to TV

The next setting is referred to as Y Pb Pr OUTPUT and indicates the picture resolution output from the cable box to your TV. The choices are 480i, 480p, 720p, and 1080i.

For most standard TVs, the appropriate setting is 480i. Choose 480p for enhanced definition TVs. For HDTVs, choose either 720p or 1080i. Refer to your TV owner’s manual and choose the setting that indicates the highest picture resolution your television will support.



Step 4: Set 4:3 Override

This setting provides the ability to specify how 4:3 standard definition programs are displayed on your TV. The choices are OFF, 480i, 480p, or stretch.
For most standard TVs, this should be set to OFF (the DVR will default to the resolution selected in the previous setting).
For HDTVs, the appropriate setting is either 480i, 480p, or stretch. If you have a wide-screen TV and select the stretch setting, 4:3 programs will automatically be stretched to a wide-screen 16:9 aspect ratio and display video in the format you specified in Step 3. Consult your HDTV owner’s manual to determine the appropriate setting.

Step 5: Save Your Settings

Press the Power button on your DVR or your remote to exit the menu and save your settings.

 

*If the on-screen menu does not appear on your TV screen, your TV may not support the default setting. Use the front panel LED to view and change your settings. Use the up and down arrows to navigate categories and the left and right arrows to navigate within categories.

New Poster

Re: Picture size does not fit screen

I am unable to change the 4:3 override to stretch - I have 16:9 selected and the hdmi output option also unable to be selected, it is stuck on pass thru.  When I restore defaults I am able to switch it to stretch but the setting will not save and will immediately switch back to off. 

Official Employee
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Re: Picture size does not fit screen