For several years I have successfully used a CableCard based tuner (HDHR Prime if it matters) with an xfinity CableCard. Lately channel changing has become slower and sometimes fails, meanwhile running channel detection fails to detect channels which should definitely be there (like local NBC affiliate).
At the same time in the tuner's CableCard status pages I see "OOB Lock: Weak" and "Signal Quality: 47%".
I have tried contacting support, but the reps seem unconfortable with CableCard technology and we get stuck at power cycle, tighten cable, etc.
I need someone from xfinity who knows CableCard tech to help.
Here are some snippets of status from the tuner:
|Card OOB Lock||weak|
|OOB Frequency||75.250 MHz|
|OOB Lock||2.048 Mbps|
|Signal Strength||99% (-0.9 dBmV)|
|Signal Quality||52% (18.7 d|
I'm having a similar problem, but in my case the signal quality is near 100%, but the signal strength is in the 70s.