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Not getting Premium channels on TiVo Bolt

New Poster

Not getting Premium channels on TiVo Bolt

I am having same issue as Gregefleming. Had a tech out for 4 hours. TCM and NBA League pass come in, but not Premium channels on Tivo Bolt with cable card.

 

Official Employee

Re: Not getting Premium channels on TiVo Bolt


copans2 wrote:

I am having same issue as Gregefleming. Had a tech out for 4 hours. TCM and NBA League pass come in, but not Premium channels on Tivo Bolt with cable card.

 


Apologies for the issue that you described above. I have escalated your issue to the right teams so that we can get all of your subscribed channels for you on your TiVo. That team will review your account and contact you directly. Thanks again for your patience.

Frequent Visitor

Re: Not getting Premium channels on TiVo Bolt

I'm having the same issue. The premium channels do not work on my Tivo Bolt but non premium channels work fine. Please give me advise on how to fix this issue without having the service tech come out.

Frequent Visitor

Re: Not getting Premium channels on TiVo Bolt

Just called Comcast, turns out the Data numbers of the cable card was wrong gave the service tech the correct numbers and bingo-bango Premium channels now working on my Tivo Bolt