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No service - ref code s0a00

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New Poster

No service - ref code s0a00

Checked all connections, have reset the box and tv several times, tv is set to correct setting, and still no service. Just keeps saying 'this channel should be available shortly'.

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Diamond Problem Solver

Re: No service - ref code s0a00

Did it ever work?

I am a Retired Official Comcast Employee
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Gold Problem Solver

Re: No service - ref code s0a00


@bstearns wrote: ... 'this channel should be available shortly'.

"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see https://forums.xfinity.com/t5/Test-TKB/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0a00/m....

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New Poster

Re: No service - ref code s0a00

If all is connected correctly, it sounds like no signal to the receiver.