@Nik3 wrote: I have voice but no picture. Tv just says “connecting to live tv.”
Have you checked all connections? Has this cable-box worked ok before?
Have you unplugged the cable-box for a minute, and plugged it back in to reset the box?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!