Community Forum

No DVR icon

New Poster

No DVR icon

I pressed Xfinity button to watch recorded programs, but there is no DVR icon or My Recordings icon.  Are there any problems on my box or my remote?

Silver Problem Solver

Re: No DVR icon

Try rebooting your box. Turn it off,  unplug from power for about 10 seconds, then plug it back in. Wait about 2-3 minutes before turning it back on.

It's possible it lost it's authorization. If that doesn't fix it, you may need to call Comcast to verify your account.

New Poster

Re: No DVR icon

Thank you for your reply. I rebooted the box, but regrettably nothing changed.

Moreover, when I press the center button (OK button), it doesn't work.

Should I call Xfinity or visit Xfinity shop?

Silver Problem Solver

Re: No DVR icon

Try giving a call first.