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New TV hook-up

New Poster

New TV hook-up

Old box defective--new box hooked up.....TV defective and new Vizio purchased.  Do I need to registerm the new TV because xfinisty box does n ot control anything any more?

 

Diamond Problem Solver

Re: New TV hook-up

There’s nothing to register, are you maybe talking about the remote?

I am a Retired Official Comcast Employee
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New Poster

Re: New TV hook-up

 


@CCAndrew wrote:
There’s nothing to register, are you maybe talking about the remote?

No, I don't get any local channels via xfinity. . .the TV is always reporting I'm not connected to HMDI 1

 

Problem Solver

Re: New TV hook-up

Obvious question, but have to ask.  Have you verified your HDMI cable is connected from your TV's HDMI 1 port to the HDMI port on the TV Box?  Could be your TV's settings has HDMI 1 set for input when you have your cable connected to HDMI 2.  Do you have another HDMI cable you can try?

 

Which model TV Box do you have? 

Joe V
(not a Comcast employee, just another paying customer)
Diamond Problem Solver

Re: New TV hook-up

How is the cable box hooked up? What channels do you see? Do you see a guide?

I am a Retired Official Comcast Employee
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