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Netflix language keeps defaulting to German 5.1

New Poster

Netflix language keeps defaulting to German 5.1

I'm watching The Crown on Netflix.  Every time I turn on the TV and search/find that show it plays in German and I have to manually change it to English in the language options.  I tried changing the language in the main Netflix settings also, yet German keeps coming back.  Any ideas?

Silver Problem Solver

Re: Netflix language keeps defaulting to German 5.1

What device are you using for Netflix?

New Poster

Re: Netflix language keeps defaulting to German 5.1

I get Netflix through Xfinity.

Silver Problem Solver

Re: Netflix language keeps defaulting to German 5.1

If you are using an X1 box, then it may be better asked on the X1 forums.

Official Employee

Re: Netflix language keeps defaulting to German 5.1

Since it’s an internal Netflix setting try or contact Netflix for further support
https://help.netflix.com/en/node/13245?ba=SwiftypeResultClick&q=Language%20settings
Regular Contributor

Re: Netflix language keeps defaulting to German 5.1

Can you log in to that Netflix account on your PC?

 

See if there's a 'default' language selection that can be changed.  If it's already set to English, maybe (temporarily) change it to another language and then change it back.

 

HTH

 

Merry Christmas!

 

-KP

New Poster

Re: Netflix language keeps defaulting to German 5.1

 we are having the same issue it's driving us nuts

New Poster

Re: Netflix language keeps defaulting to German 5.1

We called Netflix and found that we were signed in with two devices when we were only watching with one. One was an Apple TV -which we do not have- so we ask Netflix if they could see where that was coming from and they told us it was streaming from Germany--- on our account --so that may be part of the problem perhaps somebody your mini has also have to account and is using your second line of access to Netflix. You may be able to check this by signing in from your phone or your iPad and see how many devices are currently using your Netflix account. Once the Germans thrown are thrown off that are stealing from your account you may not have a problem anymore with the subtitles