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NO SIGNAL and lost signal

Regular Visitor

NO SIGNAL and lost signal

ave seen lots of posts about this problem but nothing has helped me yet.  I signed up with comcast in June 2016.  The tech came out and hooked up my TV.  There were no problems for about a month.  Then, I turned on my TV one morning and got a message of NO SIGNAL.  I called the help number and got some answer about rechecking my cords (which I, of course never touched).  That did not help.  They said I needed a new HDMI cable so I got one.  This message still appeared after a day or two.  Please remember, I did not touch anything nor change anything since the technicians original installation.  I still never know for sure when, but I continue to get this message.  I have had a tech come out and he checked my connection from the outside and said it was strong.  What is the real story here????

I have been unplugging the box and putting it back in throughout this time.  ?????

I switched from FIOS because of the cost, but I never (ever) had problems like this.

Gold Problem Solver

Re: NO SIGNAL and lost signal

 

Fmast6202,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: NO SIGNAL and lost signal


Fmast6202 wrote:

ave seen lots of posts about this problem but nothing has helped me yet.  I signed up with comcast in June 2016.  The tech came out and hooked up my TV.  There were no problems for about a month.  Then, I turned on my TV one morning and got a message of NO SIGNAL.  I called the help number and got some answer about rechecking my cords (which I, of course never touched).  That did not help.  They said I needed a new HDMI cable so I got one.  This message still appeared after a day or two.  Please remember, I did not touch anything nor change anything since the technicians original installation.  I still never know for sure when, but I continue to get this message.  I have had a tech come out and he checked my connection from the outside and said it was strong.  What is the real story here????

I have been unplugging the box and putting it back in throughout this time.  ?????

I switched from FIOS because of the cost, but I never (ever) had problems like this.


No signal usually means that the TV set is on the incorrect video input.

Check to see how your cable box is connected to the TV set.

If connected via RF-coaxial cable, the TV should be on channel 3 or 4.

If connected via HDMI be sure that HDMI is selected on your TV set (there may be an HDMI 2, HDMI 3, etc. input on your TV set, check them all).

If you have X1, be sure that you are connected to the HDMI output on the X1 cable box.

If you are connected via component cables (red, blue, green) be sure that your Component is selected as the input on your TV set

If your TV is connected via composite cables, (red, white and yellow) check that your TV is selected to Video or Game .

Also be sure that your cable box is turned on.

New Poster

Re: NO SIGNAL and lost signal

How sad. It is obvious that the so called technician did NOT read the customer message and just cleared the ticket with standard talking points. Sad sad sad... NOT worthy to be called a technician.

Official Employee

Re: NO SIGNAL and lost signal

Year old thread closed