I just bought a new tv, but when I connected my Motorola Comcast box, the resolution was really low (480i!!) The only hookup on my box is for a coaxial cable, there's no HDMI port.
I know it's not the tv, since streaming services are high quality. I can't find anything in the Comcast menu that will let me change the resolution. No "tv input" or "aspect ratio" or "video display".
How do I get my resolution set to 1080p, or a new box?
Which model Comcast box do you have? Possibly an exchange at a local store is in order.
Hi there, mrf10. Welcome to the community, thank you so much for reaching out for support via this method. We are glad to have you. I can understand wanting/needing an HD resolution, especially considering your TV is HD. I can absolutely check to see what we can do for you in regards to your equipment resolution questions/concerns/situation. If you can please send me a private message with your name, I'll take a look at your account and we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I look forward to your reply.
Hello again, mrf10. I really appreciate your time and you working with me. However, I ended up not receiving a response back from you in order to move forward. Be sure to check out our My Account app if/when you have time. Feel free to reply back to my most recent PM if you end up needing further support with this. Thanks for being part of Comcast!