Today I spent 2.5hrs of my life to get zero support over the phone with the level 1 techs. I was hoping that they would at least get me with someone from the Cable Card team, but I was told that that is not a real team by 4 people, and the other 3 techs said that there is a team?
Anyway, I'm at a point where I might cancel my service if I don't get the support that this company promises it's customers.
I picked up a CableCard from my local ComCast. I registred the card online with the proper Host and Data ID. To make sure all was registered properly, I called support to validate. Support said everything matches and I should be able to scan for channels in 10 minutes. Well 2.5hrs later, and speaking with 8 techs total (never was I passed to Level 2 or Level 3 which really frustrates me). I'm pretty frustrated with support leading up to this point.
Reading the forum for the last hour, there seems like there are a few techs on Xfinity's payroll that can help. I really home one of those people read this post to help me out.
|OOB Frequency||75.250 MHz|
|OOB Lock||2.048 Mbps|
|Signal Strength||98% (-1.3 dBmV)|
|Signal Quality||100% (37.9 d|
CableCARD ID: 000-004-473-156-0
Host ID: 064-321-385-290-5
Card S/N: MA0813CAOW08
eCM MAC: Unknown
Host MAC: 00:18D:32:7F:34
Host Type: One-way
OOB Mode: OOB GTC: OOB
Rx RF Freq: 75.25-NT LKC: 75.25N
Tx RF Freq: ---.-- Power: --
RF-OOB Status: IDLE
EMM ID/PID: 1/0x1503
VCTID: 0 OOB Msgs: 14595
VCT: 0 OOB-rate: 1
NIT: 730 XAIT: 0
NTT: 1320 CVT: 0
STT: 120 EAS: 0
Full Tx: 0 Full Rx: 0
From what I read my VTC should be great than 0. There were techs on the forum I read that sent a DM getting this resolved for people.
Can anyone help me!
Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
thenetwork, let's take a look at those cable card issues. Please send me a private message with your full name and your phone number for help.