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HDHomeRun Prime CableCard Validation Issues

New Poster

HDHomeRun Prime CableCard Validation Issues

I recently picked up a cableCard from my local comcast store for my HDHomeRun Prime.  I called the number they gave me to activate the card and that was sucessful.  However, the card did not "pair" with the device and none of the 4-5 comcast techs that I have talked to have been able to resolve this.  Actually it was quite clear that none of them had even heard of an HDHomeRun before - they all kept asking if it was a TiVo and what the message on my TV was.  


Who should I ask to talk to and how do I get this resolved?  This seems to be a common issue reading these forums, but nobody posts back with the resolution.  What bit of information should I be telling the techs to enter?  I have Activation: Success, OOB Lock: Weak, and Card Validation: None.

 

Thanks

 

Official Employee

Re: HDHomeRun Prime CableCard Validation Issues

 

mbakken, I can take a look at validating your cable card for your HomeRun box. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.
 

New Poster

Re: HDHomeRun Prime CableCard Validation Issues

Can you help me as well? I’m having the exact same issue.
Official Employee

Re: HDHomeRun Prime CableCard Validation Issues

 

Hello DBecerril, I can help you get your issue sorted out as well. Please send me a private message with your account information so that we can get started. 

Regular Visitor

Re: HDHomeRun Prime CableCard Validation Issues

I also need help with this issue. 

Official Employee

Re: HDHomeRun Prime CableCard Validation Issues

 

Hi wilsonwa, I can help you as well. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

Frequent Visitor

Re: HDHomeRun Prime CableCard Validation Issues

I'm having the same issue as well.

Official Employee

Re: HDHomeRun Prime CableCard Validation Issues

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