I recently picked up a cableCard from my local comcast store for my HDHomeRun Prime. I called the number they gave me to activate the card and that was sucessful. However, the card did not "pair" with the device and none of the 4-5 comcast techs that I have talked to have been able to resolve this. Actually it was quite clear that none of them had even heard of an HDHomeRun before - they all kept asking if it was a TiVo and what the message on my TV was.
Who should I ask to talk to and how do I get this resolved? This seems to be a common issue reading these forums, but nobody posts back with the resolution. What bit of information should I be telling the techs to enter? I have Activation: Success, OOB Lock: Weak, and Card Validation: None.
mbakken, I can take a look at validating your cable card for your HomeRun box. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.
Hello DBecerril, I can help you get your issue sorted out as well. Please send me a private message with your account information so that we can get started.
Hi wilsonwa, I can help you as well. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".