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HD box is completely unresponsive no matter what I do.TV won’t even come on. I have no X1 whatsoever

New Poster

HD box is completely unresponsive no matter what I do.TV won’t even come on. I have no X1 whatsoever

TV won’t event turn on
Official Employee

Re: HD box is completely unresponsive no matter what I do.TV won’t even come on. I have no X1 whatso

Is there a message on the screen? Can you physically turn your tv on? Does the cable box have power?
Sorry your statement lacks any detail.

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Official Employee

Re: HD box is completely unresponsive no matter what I do.TV won’t even come on. I have no X1 wha...

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!