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GUIDE says To Be Announced

New Poster

GUIDE says To Be Announced

Why has the issue with the guide not been fixed......." to be announced " is still the only thing there

Official Employee

Re: GUIDE


lifebdrop wrote:

Why has the issue with the guide not been fixed......." to be announced " is still the only thing there


Apologies for the issue and the experience that you described above. 


Slow guide data loading is typically an indication of a localized signal issue that may require a technician visit to investigate and resolve. There is no charge for the technician visit if the issue is determined to be with our equipment or originating outside your home.

Seeing “To Be Announced” is not normal and should be corrected.


Check to be sure that all of your cable connections are snug.

 

I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.


Thanks for your patience.

Official Employee

Re: GUIDE

Hi, lifebdrop. ComcastTeds is correct and it looks like we'll need to get a technician out to investigate the issue with your cable service. Please send me a private message with your full name, address, the phone number associated with your account, and your availability so I can help get an appointment scheduled for you. To send me a private message click my name, ComcastMax, and then click Private Message Me. Thanks.