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Frozen picture - same on all channels

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New Poster

Frozen picture - same on all channels

I am constantly getting a frozen picture for the last month, which requires a box reset.  Is it possible the box needs replacing?  For info, I just upgraded the Xfinity Gateway device so the network can get faster speeds ( 300 MPs to 600 MPs).  I don't think this has anything to do with the TV.  So new box?

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Diamond Problem Solver

Re: Frozen picture - same on all channels

More like signal issues/cable quality , not necessarily equipment related

I am a Retired Official Comcast Employee
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