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Favorites not Showing Up

New Poster

Favorites not Showing Up

New to Xfinity having just left another cable provider. I had a really nice option of setting up a favorites list which I used exclusively. I was extremely happy to see that I had the same option with Xfinity. After getting my list all set up, I noticed that many of the channels are not showing up. They show that they are favorites but when I switch to favorites and try to scroll, they are not there.  Any idea what I am doing wrong.  Looks like I missing almost half of them.

 

On a completely separate note, I have a young female in the house and I would like to completely block some of the listings so they don't show up in the guide or anywhere else (like the Playboy channel) How do I do that?

Official Employee

Re: Favorites not Showing Up

Hi dacypo,

 

Sorry for the delayed response. Sorry for the experience. You still have access to the channels. Currently, the favorites list is only set up to work with the old channel mapping or anything under 1000. We will be transitioning all of our channel mapping to channels over 1000 and doing away with the previous channel map. Once this happens, the favorites list will be re-coded to remember favorites over 1000. 


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New Poster

Re: Favorites not Showing Up

When can we expect this transition. It has been months since this issue started.

New Poster

Re: Favorites not Showing Up

Here we are July 2019 and this is still an issue.

Favorited channels greater than 1000 still not showing up in the Favorites Guide. This is very annoying cause what’s the sense of favoriting channels if they do not show up in the guide?
Official Employee

Re: Favorites not Showing Up

jmorato, thanks for taking the time to let us know your channel neighborhood favorites aren't showing. Are the favorite channel counterparts showing in the favorite list? After the channel neighboorhood map is downloaded (MCLU), it would cause duplicates of the main channel and its subsequent channel neighborhood channel (known issue we're working on). 

 

Ken


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