Community Forum

Dvr recording incomplete

Regular Visitor

Dvr recording incomplete

Recently i have been having problem with my DVR. It start a few minutes early and never complete the ending. I don't watch Tv Japan. Just regular channel Abc, Bravo and lifetime.  Noticed now for about a week for this error. Please advise. 

Official Employee

Re: Dvr recording incomplete

Hi @Mchabot

 

Welcome to the Xfinity Forums. Sorry about the issues you're having with your recordings. I can help investigate further. Can you click on the affected episode, check the recording options and make sure your recordings are scheduled to end a few moments late to see if this resolves your problem? 

 

You also mentioned not watching TV Japan. I can help review your account and make the changes to have this removed. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!