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Does Arris DCX3510-M work with Xfinity?

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Does Arris DCX3510-M work with Xfinity?

I used to have a DCX3501 with a cable card that broke, so i bought an Arris DCX3510-M and swapped out the cable cards. I registered the new host id, but the unit does not seem to download xfinity guides or the proper xfinity firmware/software on the DCX3510-m. Why is that? Does Xfinity not support those boxes? Please help!

Silver Problem Solver

Re: Does Arris DCX3510-M work with Xfinity?

I don't think Comcast supports 'normal' cable boxes, even with CableCard. Only something like Tivo or computer tuners that have their own software.

Official Employee

Re: Does Arris DCX3510-M work with Xfinity?

Hello, bkholy! As AndyRoss mentioned - we don't support regular cable boxes like DCX3501 for example. My apologies for the inconvenience. 

 

@andyross - Thank you for your help!


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