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Disappearing recordings

New Poster

Disappearing recordings

I just realized today that a number of DVR recordings are gone - this seems to be a problem others are having.  What's the cause?  What's the solution?  I have not come close to matching the limit on our DVR. 

Official Employee

Re: Disappearing recordings

Hello @marymikes, thanks for reaching out to our Forums! I'm sorry to hear that your recordings have disappeared and I would be more than happy to assist you. To confirm, did you happen to replace your cable box recently? 


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Regular Visitor

Re: Disappearing recordings

I noticed the same thing this morning. We have not upgraded any boxes or our DVR. My husband had to do a system refresh yesterday morning. I noticed that quite a bit of recordings were missing this morning. Some of them are now things that you have to pay for, so I am really not happy. Hopefully, someone will answer why this has happened suddenly.

New Poster

Re: Disappearing recordings

Our cable box was replaced last winter but the recordings have only recently disappeared. As noted in my earlier message, I know it's not a storage issue because I don't save that many recordings and I always save them indefinitely (vs the option of keeping them for a year). I tried both a Restart and a Refresh but that did not remedy the problem so I'm looking for help in trying to figure out 1) what happened to them and 2) if/how they can be recovered.

Official Employee

Re: Disappearing recordings

Hello @jill8771, and @marymikes

 

Thank you for confirming. We'd be happy to investigate further. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.  


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New Poster

Re: Disappearing recordings

I had 85% on my DVR before the weekend when I went on vacation and came home to it being 10%!!! I see this is an issue with others as well, but can I get help please to recover my recordings? HELP!!!

 

Official Employee

Re: Disappearing recordings

Hi @Heskanos

 

Thanks for posting to the Forums to let us know of the experience you're having. I'd like to investigate your disappearing recording issues as well. I have your private message and will be replying shortly. We appreciate your patience while we work to get this resolved. 


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