Xfinity plant
Community Forum
Xfinity globe

Descriptive video service feature keeps automatically going back ON after turning OFF. HELP?

Regular Visitor

Descriptive video service feature keeps automatically going back ON after turning OFF. HELP?

Howdy,

 

The "Descriptive Video Service" function on my cable box keeps automatically turning back ON after I have turned it OFF. It is set to English (probably does not even matter because I want it OFF). It seems to take a day or two on average before it flips. WHY IS THIS HAPPENING? Please do not regurgitate the same old, tired and useless information out there in abundance on webpages EVERYWHERE, like instructions about how to drill down through menus, turn stuff off, go exchange boxes, take two aspirins and call me tomorrow, etc., unless there is a hidden easy button or series of "secret" keystrokes of which I am unaware.