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DVR recordings

New Poster

DVR recordings

While watching my playback TV shows that I recorded on my DVR, the program freezes up for a minute. Goes to live TV, pause s, etc. I was told my equipment was ok.
Expert

Re: DVR recordings

Your signal may have been weak when doing the recording.

 

Have you checked cable-connections? Unplugged and reset both the DVR and the cable-box?

 

Please see if this helps.


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New Poster

Re: DVR recordings

Yes, did it all....thanks
Official Employee

Re: DVR recordings

Hi @Pacrab

 

Thanks for contacting us regarding your experience with your recordings. If you are still experiencing issues after trying the steps provided by @MNtundraRET, please send me a private message with your first and last name so I can access your account and try to isolate the cause of your recording issues. 

 

To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!