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DVR playback problems

New Poster

DVR playback problems

While watching a DVR recording, it suddenly stops and switches to a regular live TV program.  I go back into my DVR recording and it picks up and then shortly suddenly stops and again switches to another live TV station.

Silver Problem Solver

Re: DVR playback problems

Boy, if that dosen't sound like a bad DVR, nothing does.

The only thing that you can do is unplug for a few minutes to reset.

If that does not help, swap it for another.

You will lose your recordings.

Official Employee

Re: DVR playback problems

Hi o5steinmeier, this does sound like a bad DVR,  if after you powercycle the box and still having issues like barbie123 said, Please let me know and I can get one shipped to you or you can go to the local comcast center and swap it out there. 

 

Thank you

New Poster

Re: DVR playback problems

Having same issues with my X1 DVR companion box. Have tried resetting by unplugging but some programs won't play.
Official Employee

Re: DVR playback problems

Hello @Seekkris. If you are still experiencing trouble with your DVR playback, I can help you further. Please send me a private message and include your full name, service address, and account number so I can access your account.