Community Forum

DVR Service Unavailable

Frequent Visitor

DVR Service Unavailable

I keep getting this message when I click on My Recordings from My DVR  I do not have X1 or XFi.  I have done the troubleshoot online and it reset the box but it still happens.  I also chatted with an agent and she was unable to get it reset.  We unplugged it, she sent a reset signal etc., but it still doesn't work.  She said I should get a technician out but I had to leave.  Should I take the box in and get it exchanged or do a technician?  How do I schedule a technician?  Maybe I should call the number ?

Silver Problem Solver

Re: DVR Service Unavailable

It's possible the hard drive has failed. Do you still have live buffering?

Frequent Visitor

Re: DVR Service Unavailable

I have a technician coming tomorrow.  But I am not sure what you mean by Live Buffering.  I am unable to watch any recordings I have and at the moment it appears I don't have any recordings when I look on my second TV at My DVR.  Hope the tech can recover them and move them to a new box.  I am also going to upgrade to X1 tomorrow.

Silver Problem Solver

Re: DVR Service Unavailable

By Live buffering, I mean watching regular live TV for a bit, then being able to pause or rewind.