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DTA box blinking. Won't complete update.

Frequent Visitor

DTA box blinking. Won't complete update.

My DTA has been trying to update, but never finishes. It gets to anywhere from 25 to 45% progress, then starts over. I have 2 DTAs that are old, the originals from when they first came out. Surely there must be updated equipment by now, is it possible to exchange for new equipment?

Official Employee

Re: DTA box blinking. Won't complete update.

Yes there is newer versions, you can update at anytime
Frequent Visitor

Re: DTA box blinking. Won't complete update.

How can I do this without going to the Comcast office?

Official Employee

Re: DTA box blinking. Won't complete update.

I’ve escalated it up to a colleague to assist you either getting one sent out or a tech out.
Official Employee

Re: DTA box blinking. Won't complete update.

Hi doogieg, I can assist you with your DTAs, can you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Official Employee

Re: DTA box blinking. Won't complete update.

Hi doogieg,  thank you for working with me via private message and glad you received your new DTAs , please let us know if there is anything else we could assist with in the future.

 

Thank you