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DTA Won't Activate

New Poster

DTA Won't Activate

So we just had cable and internet installed, and the main cable box is working great. We later learned we needed the DTAs to get basic channels in other rooms, so we have two hooked up. Both are hooked up correctly (I would think, although there is a large possibility I messed something up) and both have the blinking green light on the DTA. Both screens say "One moment please. Your service has been temporarily interrupted. It should be restored momentarily." Meaning...it's time to activate the DTAs.

 

Both channels and the switch on the back of the DTA are set to channel 3.

 

I tried activating online multiple times...nothing just the steady blinking light and the interrupted service message. I tried activating using the automated voice activation...that also did not work. That put me through to a comcast representative who simply sent the signal again and said to call back if it didn't work after an hour... which it didn't. 

 

I held down the INFO button and checked the DTA Activation status and it says "activated". So I'm at a bit of a loss, but also not very knowledgable on the subject.

Anyone have any ideas?

Diamond Problem Solver

Re: DTA Won't Activate

You could be having signal issues to the TV outlets that the DTA's are on.  

 

You could try and move one of the DTA's to the TV outlet that's working and try to activate it again.  That will determine if the issue is signal related at the TV outlets that the DTA's are on.

 

Unless you are handy and can check out your coax wiring in the house, and that the outlets are active and will pass the higher frequencies the digital channels are carried on, then a tech should be dispatached to find and fix the signal issue to those TV outlets.  

 

All splitters in the home must be rated 5-1000mhz for the DTA's to work.  Wiring in older homes with RG59 coax have more loss, and depending on how the home is wired, might not  be supplying enough signal to drive the DTA's.  Homes that were wired for cable many years ago often have older splitters that only pass 400-500-600 mhz and will not work with modern digital cable systems.

 

 

 

 

Frequent Visitor

Re: DTA Won't Activate

I just posted a thread this morning to a problem I am having with 1 Main Box and 5 DTA's. After reading this thread it has me thinking of what may be causing my own problem. My home was wired for cable when it was built back in 1985. I remember using RG-59 cable the cable of choice back then. When receiving my new DTA's a few weeks ago with the analog to digital change over I had one TV that was not getting all of the Limited Basic Channels. Could not understand being out of 6 TV's it was the only one not receiving all of the channels but it was the furthest away from the main line coming in and was part of the wiring to the 2nd floor of the house which supplied 3 TV's and my internet service. I was also having problems at times with my internet service and couldn't understand what was happening. Knowing some about electronics I went into the basement where the main cable came in. Saw the main cable was connected to a 6 way (5-500MHZ) splitter. Not having a 6 way splitter on hand that was of a bigger capacity I did have a 2 way splitter on hand that was 5-900 MHZ. What I did was screw in the main cable to this 2 way 5-900 Mhz splitter going to the cable on the 2nd floor and used the other side of the splitter to go back into the 6 way 5-500 Mhz splitter to feed the rest of the TV's in the house. Instantly the one TV on the 2nd floor the furthest away that I was having problems with started receiving all of the channels for Limited Basic just like the other TVs in the house. My internet service also stopped having any problems but I am still having problems associated with the upgrade I had done through Comcast spoken about in my new thread dated today 6/12 on this forum. Hoping someone will have some answers for me as I don't want to get into that problem in this thread. I don't like hyjacking someone elses thread.

 

Diamond Problem Solver

Re: DTA Won't Activate

Fred,

 

Your wiring needs a total going over, all the splitters need replacing, and most likely you need a drop amp installed to boost the signals to all those outlets.  RG59 has more loss than RG6 on the higher frequencies digital signals use.

 

Levels at each outlet should be -10 to +10 db for reliable service.  The cable modem should be on it's own run from the first splitter off the ground block.  Then the 2nd leg of the 2way gets amped and split off to all the TV outlets.  This is just a start, it can be more complicated than this depending on how the house is wired and the level of the incoming signal.

New Poster

Re: DTA Won't Activate

Call CSR for help. I had same issue. Called CSR and was told that alot of customers run into the same problem and that they can correct it at the CSR level. Good luck!

Frequent Visitor

Re: DTA Won't Activate

Maybe try channel 4 instead?

Frequent Visitor

Re: DTA Won't Activate

Had the same issue. We had Comcast come out last month and install our service. Later, realized that we did not have basic service in one of the bedrooms. We went to the office, and got the "free" DTA. Installed it, and was getting the same error message. Called Comcast numerous times, and they would try and activate it on their end. Turned out, I had to have a technician come out, and "turn it on". Now, I know why...they are now charging me $1.99 per month for using the "free" DTA.

Silver Problem Solver

Re: DTA Won't Activate

There is nothing to "turn on" on a DTA. Call them and make them take the charge off your bill. You can get 2 free DTA'S.

Frequent Visitor

Re: DTA Won't Activate

You are right...you do get the DTA's for free. However, they charge you a monthly fee for the service. Which is $1.99 per month for each DTA. Sorry if I was not clear on that.

New Poster

Re: DTA Won't Activate

I replaced a HD/DVR box with a brand new DTA today.  The lady at the office scanned the serial number and it shows up on my devices on the Comcast webpage when I log in.

 

The device blinks and I get the message on the TV that says "there is a problem with your device.  Check your connections and if that does not fix it, call Comcast."

 

I have another one is the house and it works fine. 

 

HELP, HELP please.

Diamond Problem Solver

Re: DTA Won't Activate

Scanning it in is just for inventory and doesn't activate it, you must phone in or activate online once the DTA is hooked up.

New Poster

Re: DTA Won't Activate

It shows up as a device, when I log onto the Comcast "device" page under my account.  How do I activate it from there?  I can't get comcast on the phone.  

 

Can I do it online?

Diamond Problem Solver

Re: DTA Won't Activate

Try comcast.com/activate or from the digital transition page https://digitalnow.comcast.com  

 

It doesn't work for everyone, but give it a try.

New Poster

Re: DTA Won't Activate

Thanks, that did it.

Regular Visitor

Re: DTA Won't Activate

good luck on that activation  try every thing .maybe NSA can activate it. if every one have same problem it not us ,ist them their billing never stop working they make shore of that . please help us

 

Diamond Problem Solver

Re: DTA Won't Activate

Locking this old dead thread from 2012.  If you have an issue, please start a new thread with details.