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Channels in guide

New Poster

Channels in guide

The guide shows all of these channels that I don’t get because I am on a very basic package. How do I get rid of inactive channels and only list the channels I receive?
Official Employee

Re: Channels in guide

If you have legacy equipment, there isn’t a way, you’d have to set up a favorites list

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New Poster

Re: Channels in guide

That is horrible. I have to spend forever flipping through channels I don’t receive just to get to the next available program.
Official Employee

Re: Channels in guide

If you upgrade your equipment to the X1 platform, you would have that option

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Channels in guide

Went I. To Xfinity today and they gave me an X1 box. Appears that there is no additional charge which is good.