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Case on cable box

New Poster

Case on cable box

Bought a new tv but the cable box won't connect.  

Official Employee

Re: Case on cable box

How do you have it hooked up to the tv?

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New Poster

Re: Case on cable box

CASE on Cable box.  Tries to BOOT, reverts back to CASE.  steps?

Official Employee

Re: Case on cable box

Check your area for outages, check all of your connections. The box isn’t able to lock onto a docsis signal

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Case on cable box

Case on xfinity box.tv don't come on
Official Employee

Re: Case on cable box

Case on xfinity box.tv don't come on

Paint1967, thanks for letting us know about your box error code via the forums! Have you tried rebooting your box? 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!