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Case on cable box

New Poster

Case on cable box

Bought a new tv but the cable box won't connect.  

Official Employee

Re: Case on cable box

How do you have it hooked up to the tv?

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New Poster

Re: Case on cable box

CASE on Cable box.  Tries to BOOT, reverts back to CASE.  steps?

Official Employee

Re: Case on cable box

Check your area for outages, check all of your connections. The box isn’t able to lock onto a docsis signal

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!