I have TivoBolt that I'm trying to use my Xfinity service. I've gone through the online activation which says it was successful. I've double checked the CableCARD serial number and the Host ID. Everything looks correct.
However, I get no channels at all. I've power cycled the Tivo box but still nothing.
And the CableCARD support number (1-877-405-2298) is only answered during the week. VERY FRUSTRATING!!
Is there any way to get Xfinity support on weekends?
Solved! Go to Solution.
Reading through the forums this seems like a common occurance. Obviously, they don't have a good process for supporting Tivo users automatically. This must cost them a lot in support calls.
- I received the CableCARD by mail after calling Comcast support.
- It's a "Technicolor" brand. H/W Model: 0908, Ver: 0010, Bldr Ver: 1.25
- When I go to any channel I get the V58 error code ("This channel is not authorized").
- When I first plugged in the Tivo after installing the CableCARD, it showed that the card's firmware was being updated.
I definitely have used up over 3 hours of support time trying to get my CableCard issue resolved. It seems like the forum is the only way to resolve these issues, as calling the cable card just results in:
It does seem like everyone gets their issue resolved if they can get the attention of a Comcast employee on here, so I think that's our only chance.
Tivo's CableCARD support team was able to fix this in a few minutes by sending a "reset" to the card.
They suggested that I could've done this myself via the troubleshooting links on the Xfinity account page or smartphone app.
Glad it turned out to be easier than most forum posters.