I have this EXACT same issue. Have spoken to over 15 techs and had one come to my home to "diagnose". No progress has been made, and no follow-up from Xfinity. What are we paying for?
This sounds like something that will need to be investigated by the advanced techs and engineers. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Was a solution ever found for this? I'm having the same issue and have had 3 contacts with support so far to no resultion. Would greatly appreciate some assitance.
I'm showing the advanced techs attempted to contact you regarding this issue and you were not available. I will reply to your private message with our next steps on how to get this resolved. Chat with you soon.
I did finally resolve this by inetracting with an advanced technical person. They advised that there was an issue left over from when I moved in August of 2017. I received new boxes but something was not transferred correctly. They deleted all of my old recordings and now everything is working fine.
I have the exact same problem. I have had the same two dvrs since I moved 3 years ago. On June 30 of this year we moved again, but it was just down the street, so I kept the same dvrs, but Comcast, of course had to change our account no, etc. We overlapped on accounts for one day. Everything that was recorded on June 29 or June 30 will not delete. I get a message that says there was an error and I must restart the box. Both boxes have been totally rebooted numerous times since we moved, and both boxes have recordings from June 29 and 30 that will not delete no matter what I do. I've also tried deleting them online--no dice.
Comcast obviously has an issue that they either refuse to or cannot resolve. This makes them look technologically inept. I'm afraid if I call tech support, all my recordings will be deleted, so I've just ignored it, but it is extremely annoying.
There is a "go nuclear" option that involves basically reformatting the drive. You will not only lose the recordings, but also your scheduled recordings and series list. Hopefully, this still works:
I don't beleie the nuclear option is necessary - I was able to get this resolved with an advanced technician over the phone. You just need to be persistent with tech support and eventually the issue will get elevated to someone who can resolve it.