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Cannot delete DVR recordings

Regular Visitor

Cannot delete DVR recordings

I have a series of recordings from August 2017 which I cannot delete. I had a service technician at my home and he was unable to resolve it. Supposedly, these recordings were downloaded to another device and need to be deleted there first. I have no recollection of downloading anything and do not have a device with any downloaded programs. I continue to get an XRE-06034 error. How does this get resolved?
New Poster

Re: Cannot delete DVR recordings

I have this EXACT same issue. Have spoken to over 15 techs and had one come to my home to "diagnose". No progress has been made, and no follow-up from Xfinity. What are we paying for?

Regular Visitor

Re: Cannot delete DVR recordings

I was hoping to find someone who resolved this. Does anyone from Xfinity read this forum??
Official Employee

Re: Cannot delete DVR recordings

Hello All, 

 

This sounds like something that will need to be investigated by the advanced techs and engineers. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

New Poster

Re: Cannot delete DVR recordings

Was a solution ever found for this? I'm having the same issue and have had 3 contacts with support so far to no resultion. Would greatly appreciate some assitance.

Regular Visitor

Re: Cannot delete DVR recordings

Sadly, this problem has not been resolved despite two visits to my home by technicians and a variety of exchanges with Comcast technical folks. Must be a significant issue in their system.
Official Employee

Re: Cannot delete DVR recordings

@RichLes

 

I'm showing the advanced techs attempted to contact you regarding this issue and you were not available. I will reply to your private message with our next steps on how to get this resolved. Chat with you soon.