Community Forum
Top

Cablecard in a Tivo, Multiple devices added to account

natejgreene1
Regular Visitor
‎08-10-2018 01:06 PM

Cablecard in a Tivo, Multiple devices added to account

I placed an order for a cable card and installed it in my tivo. 2 things...

 

1) Another device with a different showed up on my account so now there is 3 when there should only be 2 

 

 2) I am having pairing issues with the card. I cannot get on demand and premium. Possibly that the card is not coded correctly for the tivo? I have triple checked all the pairing information in the self activation site.  

 

Can I please get some help with this.

0 Likes
ComcastZach
Admin1
‎08-10-2018 05:08 PM

Re: Cablecard in a Tivo, Multiple devices added to account

Hi natejgreene1 -- I can help you with your CableCARD pairing. I received your PM with this same request. I have responded back asking for pairing information. Please respond back with that information and I'll be able to help you out.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Visit Our Help Communities